Product Information

What phone models do you offer cases for? +
We specialize in premium protection for a wide range of devices including:
  • Samsung Galaxy Series: S Series, Note Series, S10 through S24 Ultra models
  • Apple iPhones: Latest models including iPhone 16
  • Special Collections: CarbonShield Series, Crystal Series, Extreme Series
  • Various accessories to complement your device protection
What makes your phone cases premium? +
Our cases are designed for style-conscious professionals and tech-savvy individuals who demand both exceptional protection and aesthetic appeal. We offer specialized series including CarbonShield for lightweight durability, Crystal Series for transparent elegance, and Extreme Series for maximum protection in challenging environments.

Shipping & Delivery

Where do you ship from and what are your delivery times? +
We ship globally from our Philadelphia headquarters with the following timeline:
Processing: 1-2 business days
Standard Express Shipping: 10-15 business days after dispatch (DHL/FedEx)
Free Standard Shipping: 15-25 business days after dispatch (EMS)
What are your shipping options and costs? +
We offer two convenient shipping methods:
  • Standard Express Shipping: $12.95 via DHL or FedEx
  • Free Standard Shipping: Available for orders over $50 via EMS
Do you ship to my country? +
We ship worldwide! However, we currently cannot deliver to some remote Asian regions and specific remote areas. During checkout, our system will automatically verify if we can ship to your location.
Can I track my order? +
Yes! Once your order ships, you’ll receive tracking information via email. You can monitor your premium phone case’s journey from our facility to your doorstep with real-time updates from our trusted carriers.
Can I change my shipping address after ordering? +
Address changes are possible only within the first 24 hours after ordering. Please contact our customer service immediately at [email protected] if you need to update your shipping information.

Returns & Exchanges

What is your return policy? +
We offer a 15-day return policy from the date you receive your item. Products must be in original condition with all packaging intact. Please contact our customer service team to initiate a return.
What if my package is delayed or lost? +
While we provide estimated delivery windows, occasional delays can occur due to customs, weather, or carrier issues. If your package is significantly delayed beyond the estimated timeframe, contact our 24/7 customer support for assistance and tracking updates.

Payment & Account

What payment methods do you accept? +
We accept all major credit cards including:
  • Visa
  • MasterCard
  • JCB
  • PayPal for secure and convenient transactions
Is my payment information secure? +
Absolutely! We use industry-standard encryption and secure payment processing to protect your financial information. All transactions are processed through trusted payment gateways.

Still Have Questions?

Our customer service team is here to help! Contact us at [email protected] for personalized assistance.

Phone Vibe Shop
950 Glen Falls Road, Philadelphia, US 19145

function toggleFAQ(element) { const answer = element.nextElementSibling; const isVisible = answer.style.display === ‘block’; // Close all FAQs document.querySelectorAll(‘.faq-answer’).forEach(faq => { faq.style.display = ‘none’; }); // Update all icons to plus document.querySelectorAll(‘.faq-question span’).forEach(span => { span.textContent = ‘+’; }); // If it wasn’t visible, open it if (!isVisible) { answer.style.display = ‘block’; element.querySelector(‘span’).textContent = ‘-‘; } }