Premium Protection for Your Purchase Decisions

At Phone Vibe Shop, we understand that premium phone protection extends beyond our cases to include confidence in your purchasing decisions. Just as our CarbonShield Series provides unmatched device protection, our returns policy offers comprehensive coverage for your satisfaction.

Return & Exchange Eligibility

Return Timeframe

We accept returns within 15 days from the date you receive your order.

Condition Requirements

  • Product must be in original, unused condition
  • Original packaging must be intact and included
  • All protective films and tags must remain in place
  • Proof of purchase (order number) is required

Non-Returnable Items

Based on our product analysis and customer protection standards, the following items cannot be returned or exchanged:

  • ACCESSORIES category items (due to hygiene and intimate nature)
  • Opened or used screen protectors and privacy filters
  • Customized or personalized cases
  • Items purchased during clearance or final sale events

Return Process – Step by Step

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order using the template below:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Phone Vibe Shop Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
• Order Number: [Your Order Number]
• Order Date: [Date of Purchase]
• Product Name: [Product Name]
• Product Series: [CarbonShield/Extreme/Crystal/etc.]
• Reason for Return: [Please specify reason]

I confirm that the product is in its original condition with all packaging intact.

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Step 2: Receive Return Authorization

Within 1-2 business days, you’ll receive:

  • Return authorization number
  • Shipping instructions and return address
  • Pre-paid return label (for qualified returns)

Step 3: Package and Ship

  • Include all original items and packaging
  • Place the return authorization number visibly on the package
  • Use a trackable shipping method
  • Retain your shipping receipt until refund is processed

Refund Processing

Refund Timeline

  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days depending on your financial institution
  • Total Expected Time: 8-15 business days from return receipt to funds appearing in your account

Refund Methods

Refunds are issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB – refunded directly to your card
  • PayPal: Refunded to your PayPal account
  • Shipping costs: Original shipping fees are non-refundable unless return is due to our error

Exchange Process

Exchange Options

  • Different color of the same product
  • Different product from the same series
  • Upgrade to a higher-end series (price difference applies)

Exchange Timeline

  • Standard processing: 1-2 business days after receiving returned item
  • Shipping: Follows our standard delivery timelines (10-25 days depending on method)
  • Expedited shipping available for additional cost

Important Notes

  • International customers are responsible for any customs duties or taxes on returned items
  • We recommend using trackable shipping methods for returns
  • Refunds may be subject to currency conversion rates for international orders
  • Damaged or defective items must be reported within 7 days of receipt

Need Assistance?

Our dedicated customer service team is here to help with your return or exchange:

Email: [email protected]

Response Time: 1-2 business days

Address: 950 Glen Falls Road, Philadelphia, US 19145

We’re committed to providing the same premium service experience that you expect from our premium phone cases.

Phone Vibe Shop – Where Premium Protection Extends to Your Shopping Experience

Protecting your devices and ensuring your satisfaction with equal dedication.